What is the difference between a void and a refund? A void can only be done before you settle the batch (for those using the FPN gateway, that is by default set at 4:30pm EST). Other devices vary. A void removes a transaction from the current batch. A refund is processed after the transaction is Continue reading

Note: We are not attorneys or accountants. The following information is purely meant to be informative, subject to change, and we invite you to contact us with any questions. Thank you.   FPN receives 25-30 calls a week from franchise clients who are unable to log into the gateway and/or their passwords are not working. Continue reading

Note: We are not attorneys or accountants. The following information is purely meant to be informative, subject to change, and we invite you to contact us with any questions. Thank you.   In recent months, FPN has shared tips around navigating chargebacks. This month, our payments education continues with a focus on how to help Continue reading

Note: We are not attorneys or accountants. The following information is purely meant to be informative, subject to change, and we invite you to contact us with any questions. Thank you.   Ten Tips to Defend Against Chargebacks When You Hand-Key a Transaction or Have a Recurring Payment   10. Submit customer billing address, zip Continue reading

Note: We are not attorneys or accountants. The following information is purely meant to be informative, subject to change, and we invite you to contact us with any questions. Thank you.   Before we talk about the process, let’s make sure you understand the definition of a chargeback.   Definition A chargeback, removing all emotion, Continue reading

FPN recognizes that the cost of doing business continues to rise. Our payment processing programs are designed to provide the lowest possible cost of doing business. There are ways to lower your cost by utilizing the full breadth and depth of solutions we offer. Below are some of our recommendations.   Emphasize Debit The first Continue reading

With the cost of gas, supplies and overall business becoming more costly, business owners are looking for ways to reduce expenses. One of the most popular and frequently discussed solutions in the payment industry is the use of convenience fees to offset card cost.   Convenience Fee Under this program, a fee is added to Continue reading

Note: We are not attorneys or accountants. The following information is purely meant to be informative, subject to change, and we invite you to contact us with any questions. Thank you.   Card Brand Mandated Payment Reviews When you begin processing payments for your business, you are given direct access to an array of payment Continue reading

As a business owner, you want to manage expenses as best as you can to drive more revenue to your bottom line. In card processing, there are a few things you can do to help you control card processing cost. 1. Insert/Dip/Tap the card if you have a device and the opportunity. Not only are Continue reading